Cova Pay Administrator

About the team:
Our Cova Pay team is the driving force behind the modern payment solution Canadian cannabis retailers have been eagerly awaiting. At Cova, we're committed to revolutionizing the digital payment experience for both merchants and customers. Our team works tirelessly to ensure that Cova Pay provides a seamless, reliable, and secure platform, fully integrated with Canada’s most-trusted cannabis POS. Our team is constantly pushing the boundaries to deliver a superior payment solution that meets the unique needs of the cannabis industry.

About the role
As the Cova Pay Administrator, you will play a critical role in facilitating the application process for our clients, ensuring every step is completed accurately and efficiently to secure payment processing approval. You'll communicate directly with clients, gather necessary documentation, and manage the submission process, while liaising with our underwriting team.
 
If you're passionate about engaging with customers and creating impactful solutions, you're in the right place. Join us at Cova Pay, where we're redefining the way cannabis stores accept credit and debit cards!
Note this role requires occasional evening and weekend support, ensuring our clients receive exceptional service.

What you’ll be doing:

• Assist clients with completing the Cova Pay application process
• Communicate directly with clients to gather required documentation
• Convert client documents to PDFs, rename as needed, and upload to SharePoint
• Fill out DocuSign applications for clients and obtain required signature
• Submit full application package to partners' underwriting team
• Inform clients of approval or decline status
• Following client’s approval, assist in onboarding, including ordering hardware terminals and providing remote installation support, as needed.
• Regular check-ins with stakeholders to ensure smooth progress and collaboration

What we’re looking for:

• 1-3 years of professional experience, preferably in the financial industry
• Bachelor's degree in finance, Business Administration, or a related field, considered an asset
• Strong operational skills and ability to multitask effectively in a fast-paced environment

• Excellent written and verbal communication skills
• Proficient in document management tools (DocuSign, Adobe, M365, SharePoint)
• Advanced skills in Microsoft Excel
• Comfortable liaising with clients and payment partners to support in advancing applications.
• Familiarity with Salesforce and project management software

What We Offer:

• Begin your journey with a competitive starting salary! 
• Enjoy peace of mind with a comprehensive benefits package for you and your entire family. 
• Embrace work-life harmony with a flexible hybrid working environment and generous vacation and sick time policies
• We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.  
• Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. 
• Give back with up to 6 days of paid time off annually for volunteering or personal learning. 
• We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment! 

Want to Join the Team? 

If you’re interested in a career with Cova, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

We are a hybrid work environment, remote and in-office for all employees in an office city.